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Our Approach

Quality Care --- Our Mission --- Our Vision --- Our Values

Quality Care

Elm Grove Living Centre's approach to quality care is based on a sensitivity to the physical, emotional and social needs of each resident. The resident and the resident's family members are encouraged to communicate specific needs and preferences to a multidisciplinary team of professional caregivers. In this way a comprehensive plan for care may be 'tailored' for each resident. This process is open-ended and responsive to a resident's changing needs.

Elm Grove's medical services are provided by three physicians who visit Elm Grove weekly, are openly available to all residents, their family and nursing staff and provide a high level of medical coverage at all times. The Home also has available the services of specialist consultants in psycho-geriatrics. In addition, residents are offered a wide variety of restorative programs including physiotherapy, primary dental care, podiatry, audiological care, and pastoral counseling.

Our caregiving staff has developed a high level of expertise and sympathetic morale. Many of them have been with us for more than 20 years. They are the main element in creating the nurturing, home-like environment that is Elm Grove.

 

Our Mission

To provide a comfortable home where residents receive personalized care of the highest quality in a safe, caring and respectful environment.


Our Vision

In collaboration with our community partners, Elm Grove will use best practices and innovative solutions to assist our residents to achieve their optimal well being.  Elm Grove will utilize our expertise and knowledge to become recognized experts in the provision of mental health care within the long term care setting. 

Our Values

Respect   Valuing the dignity, diversity and uniqueness in our residents, staff, families, volunteers and community partners.
Resident Centred Resident satisfaction and well-being is at the core of what we do.
Empathy Actively listening, understanding and valuing each others’ needs and experiences to achieve optimal outcomes.
Collaboration & Partnerships

Using our strong community partnerships and multi-disciplinary team approach to ensure a seamless continuum of care and services to meet and exceed the needs of our residents.

Innovation & Education Utilizing best practices and a philosophy of continuous learning to empower our staff to provide personalized care of the highest quality.

 

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